POSITION SUMMARY:
Under the direction of the Associate Executive Director, the incumbent directs all aspects of the membership experience for the branch including new member sales, retention of existing members, and membership training. Hiring, training, and developing Welcome Center staff. Develop, plan, and implement new procedures and methods to achieve strategic goals in membership sales and retention. Building relationships with community partners and corporate partners is essential in the success of this position.

Qualifications:
• Bachelor's degree in related field preferred or equivalent combination of education and
experience.
• One to three years' previous supervisory experience in customer service required.
• 3 or more years of management experience in a YMCA preferred.
• Must be 21 years of age
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic
segments of the community.
• One to three years' previous sales experience with demonstrated growth and ability to
achieve sales targets.