Required Hours: mODNAY - fRIDAY 10AM-3PM WITH SOME EVENINGS AND WEEKENDS REQUIRED.

Position Summary: Under the direction of the Branch Director, the Business Office Manager is responsible for all member business aspects of the Branch. This position will be responsible for processing and checking all member paperwork. This position will also be responsible for processing and checking all paperwork turned over to Human Resources from the branch. In addition, as needed this position will work with membership and front desk staff to assist in greeting the public, controlling access of the facility, giving tours, setting up new memberships and registering members for programs.

Supervision EXERCISED: Exercises discretion and independent judgment in his/her work that is directly related to the management policies of membership and general business operations of the Family Y and its customers.

Typical Physical Demands: Requires full range of body motion, including manual and finger dexterity and eye-hand coordination. Requires corrected vision and hearing to normal range. Requires standing, sitting and walking with minimum lifting up to 20 lbs.

Typical Working Conditions: Position is in office environment and requires automobile travel to branches, training, seminars or workshops. Front desk environment with heavy traffic. This position requires the staff to be onsite to interact with staff and members.

Job Segments:

1. Handle all Branch business office related tasks.
2. Assist with member issues/problems on an as needed basis.
3. Work with members on all account related issues and/or changes
4. Make front desk deposits daily. Work with the DVP to resolve any discrepancies.
5. Review and correct membership applications. Work with the DVP/Welcome Center staff to resolve any discrepancies.
6. Process/work with Welcome Center staff to ensure upgrades/changes are done properly.
7. Review/process membership refunds (with DVP's approval)
8. Review/process Military OneSource memberships and process membership reimbursements from Military OneSource.
9. Monitor daily/weekly membership sales and cancellations and provide report to DVP.
10. Process medical holds.
11. Process and send aging up letters.
12. Process Annual/Semi-annual/Quarterly renewals
13. Collect, review and award scholarships for membership and programs.
14. Implement tracking program for awards, as well as notification for renewal.
15. Order supplies for departments and code charges to departments accordingly.
16. Input membership programs into CORE.
17. Work with DVP to develop and train new and current staff on CORE and other necessary programs and procedures relating to member services.
18. Develop and implement plan to organize and follow up with membership tour cards.
19. In conjunction with DVP, develop strategies for member recruitment.
20. Assume leadership role in all membership campaigns by coordinating and supervising tours, telephone inquiries, mailing, grass roots marketing and new member status reporting.
21. Attend all staff meetings and trainings, as required.
22. Performs assignments when scheduled as Director on Duty.
23. Actively participates and supports the community support campaign.
24. Maintains a cooperative working relationship with all staff, volunteers and members.
25. Assists in the initiative to build committed and connected relationships with members, volunteers, and collaborative partners.
26. Communicates in a positive manner with members, guests, program participants and volunteers. Providing appropriate assistance as needed.
27. Interprets, communicates and promotes the Family Y Mission, goals and objectives to employees, volunteers, members and the community at large.
28. Accepts and demonstrates the Character Development Values of Caring, Honesty, Respect and Responsibility.
29. Stays educated and updated on current issues regarding all YMCA programs and events.
30. Adhere to and assist with the implementation of all branches policies and procedures.
31. Special projects as needed.
32. Review all New Hire Packets and Personnel Action Forms (PAF's) for accuracy and completeness before sending to Human Resources.
33. Ensure that all employee paperwork is received by Human Resources in a timely manner.
34. Ensure that all timecards for the branch are signed off by employee and supervisor from the branch.
35. Ensure that payroll for the branch is completed in a timely manner. Provide payroll back up assistance for program directors that are out.
36. Performs all other duties as assigned.

Education/Experience:

• High School Diploma or GED
• Minimum of 1-year Welcome Center experience and 2-4 years of professional experience.
• Excellent customer service skills
• Must have excellent computer skills and experience with standard business software.
• Certified in CPR / First Aid or must complete certification within 45 days of employment.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Effect on End Results:

This job description may not be all-inclusive, and employees are expected to perform all other duties as assigned and directed by their supervisor. Job description and duties may be modified when deemed appropriate by management.

DIVERSITY & INCLUSION:

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together, we work to ensure everyone, regardless of gender, income, faith, sexual orientation or cultural background, has the opportunity to live life to its fullest. We share the values of caring, honesty, respect, and responsibility - everything we do stems from it.

WE ARE A DRUGFREE WORKPLACE